Contactgegevens:
Ombre Beauty®
Markt 21
6211 CJ Maastricht
www.ombre-beauty.com
info@ombre-beauty.com
Ombre Beauty® cares and respects your privacy. This privacy is the basis on the data we collect from you, or that you provide us. We want to make sure you know how that data will be administered and tell you about your privacy rights. By visiting ombre-beauty.com (“our website”) you are accepting and consenting to the matters described in this policy.
Important Information
This privacy policy aims to give you information on how Ombre Beauty®
collects and processes your personal data, including any data you may provide when you sign up to our newsletter, purchase a product or service or take part in a training.
We want to highlight that our website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy. This privacy policy supplements the other policies and is not intended to override them. We may still provide additional info on specific occasions when we are collecting or handling your data so that you are aware of how and why.
Controller
For the purposes of the General Data Protection Regulation (EU) the data controller is Ombre Beauty® , markt 21, 6211 CJ, Maastricht, The Netherlands.
If you have any questions about this privacy notice or have any requests to exercise your legal rights, please contact us.
Contact
Email address: service@ombre-beauty.com
You have the right to make a complaint at any time to the Information Autoriteit Persoonsgegevens, the Dutch supervisory authority for data protection issues www.autoriteitpersoonsgegevens.nl , or the comparable monitoring authority in your country. However, we would like to deal with your concerns before you approach the Autoriteit Persoonsgegevens, (or other authority) so please contact us.
Changes to the privacy notice
Any changes we make to our privacy policy in the future will be announced on this webpage and where required, notified to you by email. It is important that the data we register is right and current. Please keep us informed if there are any changes during your relationship with us.
Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We advise you to read the privacy notice of every website you visit.
Information we may collect from you
Personal data, or personal information, means any information from an individual can be identified. It does not include data where the identity has been removed (anonymous data).
Ombre Beauty® may collect, use, store and transfer different kinds of personal data about you. Which we have grouped together as following:
Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us, third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).The only exception to this is in relation to limited health data requested when booking one of the Ombre Brows Treatment Services , which are governed by separate terms and conditions available at www.ombre-beauty.com We do not collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
How is your personal data collected
Ombre Beauty® uses different methods to collect data
Information you give us. You may give us your Identity, Contact and Financial Data by filling in forms on our site or on our social media pages or profiles, or by corresponding with us by phone, email, in app or otherwise. This includes personal data you provide when you:
– Apply for our products or services;
– Create an account on our website;
– Subscribe to our newsletter;
– Request marketing to be sent to you;
– Enter a competition, promotion or survey;
– Give us some feedback; or
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: technical information e.g. about your browser or the device you use to access the site etc., information about your visit such as browsing actions and patterns, e.g. which website you clicked through to reach ours and lengths of visits to pages. We collect this personal data by using cookies and other similar technologies. We use cookies to provide you with a good experience when you browse the site and also allows us to improve our site.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse the site and also allows us to improve our site.
Information we receive from other sources. We may receive personal data about you from various third parties and public sources as set out below:
Contact, Financial and Transaction Data from providers of technical, payment and delivery services;
Identity and Contact Data from selected business partners, data brokers or aggregators.
Use of personal data
Ombre Beauty® will only use your personal data when the law tolerates us to. Generally, we will use your personal data in the following situations:
Where we need to perform the contract we are about to enter into or have entered into with you and to provide you with the information, products and services that you request from us.
To provide you with information about other goods or services we offer that are similar to those that you have already purchased or enquired about.
To provide you with information about goods or services we feel may interest you. We will only contact you by email or SMS with information about goods and services similar to those which were the subject of a previous sale or discussions of sale to you.
To comply with a legal or regulatory obligation, including exchanging information with other companies and organisations for the purposes of fraud protection.
To administer, operate and improve our site and ensure it is presented in the most effective; as part of our efforts to keep our site safe and secure; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
We may combine information we receive from other sources with information you give to us and information we collect about you and use it for the purposes set out above.
Where you chose not to receive marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Purposes for which we will use your personal data
Below you will see a chart of description of the methods, our legitimate interest and how we plan to use your personal data and to which legal bases we reply on to do so.
Note that we may process your personal data for more than one legal bases depending on the specific purpose.
Please contact us if you need details about the specific legal ground we are relying on to process your personal data.
PURPOSE/ACTIVITY / TYPE OF DATA / LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST
We are working on the exact list of activities, type of data and lawful basis for collecting the data.You can request the data if you see it missing on the page from service@ombre-beauty.com
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table above.
External Third Parties as set out in the Glossary.
In the event that we sell or buy (or plan to sell or buy) any business or assets or seek investment from a third party investor, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, or investor, as the case may be. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data preservation
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, such as where we are obliged by law, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
For further information on your individual rights, please visit https://autoriteitpersoonsgegevens.nl . If you wish to exercise any of the rights set out above, please contact us info@ombre-brows.com
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month.
Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract as our treatments and trainings.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
Service providers acting as processors based in Europe.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in Europe who provide consultancy, banking, legal, insurance and accounting services.
Other third parties who provide services to Ombre Brows including (but not limited to): website applications, order processing, warehouse systems, customer services, file storage, event management, payment processing, communication applications, EPOS applications, shipping applications, email campaign management tools, analytic tools, mapping tools and social media.
If you have questions regards our Privacy Policy, you can reach us;
Tel +31 6 14 38 96 29 | E-mail service@ombre-beauty.com
PERSOONSGEGEVENS DIE WIJ VERWERKEN
Ombre Beauty® verwerkt uw persoonsgegevens doordat u gebruik maakt van onze diensten en/of omdat u deze zelf aan ons verstrekt.
Hieronder vindt u een overzicht van de persoonsgegevens die wij verwerken:
– Voor- en achternaam
– Geslacht
– Geboortedatum
– Geboorteplaats
– Adresgegevens
– Telefoonnummer
– E-mailadres
– IP-adres
– Foto’s en video materiaal (voor en na behandeling)
– Overige persoonsgegevens die u actief verstrekt bijvoorbeeld door een profiel op deze website aan te maken, in correspondentie en telefonisch
– Locatiegegevens
– Gegevens over uw activiteiten op onze website
– Internetbrowser en apparaat type
BIJZONDERE EN/OF GEVOELIGE PERSOONSGEGEVENS DIE WIJ VERWERKEN
Onze website en/of dienst heeft niet de intentie gegevens te verzamelen over websitebezoekers die jonger zijn dan 16 jaar. Tenzij ze toestemming hebben van ouders of voogd. We kunnen echter niet controleren of een bezoeker ouder dan 16 is. Wij raden ouders dan ook aan betrokken te zijn bij de online activiteiten van hun kinderen, om zo te voorkomen dat er gegevens over kinderen verzameld worden zonder ouderlijke toestemming. Als u er van overtuigd bent dat wij zonder die toestemming persoonlijke gegevens hebben verzameld over een minderjarige, neem dan contact met ons op via service@ombre-beauty.com, dan verwijderen wij deze informatie.
MET WELK DOEL EN OP BASIS VAN WELKE GRONDSLAG WIJ PERSOONSGEGEVENS VERWERKEN
Ombre Beauty® verwerkt uw persoonsgegevens voor de volgende doelen:
– Het afhandelen van uw betaling
– Verzenden van onze nieuwsbrief en/of reclamefolder
– U te kunnen bellen of e-mailen indien dit nodig is om onze dienstverlening uit te kunnen voeren
– U te informeren over wijzigingen van onze diensten en producten
– U de mogelijkheid te bieden een account aan te maken
– Om goederen en diensten bij u af te leveren
– Ombre Beauty® Academy analyseert uw gedrag op de website om daarmee de website te verbeteren en het aanbod van producten en diensten af te stemmen op uw voorkeuren.
– Ombre Beauty® Academy verwerkt ook persoonsgegevens als wij hier wettelijk toe verplicht zijn, zoals gegevens die wij nodig hebben voor onze belastingaangifte.
GEAUTOMATISEERDE BESLUITVORMING
Ombre Beauty® neemt niet op basis van geautomatiseerde verwerkingen besluiten over zaken die (aanzienlijke) gevolgen kunnen hebben voor personen. Het gaat hier om besluiten die worden genomen door computerprogramma’s of -systemen, zonder dat daar een mens (bijvoorbeeld een medewerker van Ombre Beauty®) tussen zit. Ombre Beauty® gebruikt de volgende computerprogramma’s of -systemen: Google Analytics
HOE LANG WE PERSOONSGEGEVENS BEWAREN
Ombre Beauty® bewaart uw persoonsgegevens niet langer dan strikt nodig is om de doelen te realiseren waarvoor uw gegevens worden verzameld. Wij hanteren de volgende bewaartermijnen voor de volgende (categorieën) van persoonsgegevens:
persoonsgegevens > Bewaartermijn: 5 jaar (of zolang u klant bent) > Reden: Facturatie
Personalia > Bewaartermijn: 5 jaar (of zolang u klant bent) > Reden: Facturatie
DELEN VAN PERSOONSGEGEVENS MET DERDEN
Ombre Beauty® verkoopt uw gegevens niet aan derden en verstrekt deze uitsluitend indien dit nodig is voor de uitvoering van onze overeenkomst met u of om te voldoen aan een wettelijke verplichting. Met bedrijven die uw gegevens verwerken in onze opdracht, sluiten wij een bewerkersovereenkomst om te zorgen voor eenzelfde niveau van beveiliging en vertrouwelijkheid van uw gegevens. Ombre Beauty® blijft verantwoordelijk voor deze verwerkingen.
COOKIES, OF VERGELIJKBARE TECHNIEKEN, DIE WIJ GEBRUIKEN
Ombre Beauty® gebruikt alleen technische, functionele en analytische cookies die geen inbreuk maken op uw privacy. Een cookie is een klein tekstbestand dat bij het eerste bezoek aan deze website wordt opgeslagen op uw computer, tablet of smartphone. De cookies die wij gebruiken zijn noodzakelijk voor de technische werking van de website en uw gebruiksgemak. Ze zorgen ervoor dat de website naar behoren werkt en onthouden bijvoorbeeld uw voorkeursinstellingen. Ook kunnen wij hiermee onze website optimaliseren. U kunt zich afmelden voor cookies door uw internetbrowser zo in te stellen dat deze geen cookies meer opslaat. Daarnaast kunt u ook alle informatie die eerder is opgeslagen via de instellingen van uw browser verwijderen.
GEGEVENS INZIEN, AANPASSEN OF VERWIJDEREN
U heeft het recht om uw persoonsgegevens in te zien, te corrigeren of te verwijderen. Daarnaast heeft u het recht om uw eventuele toestemming voor de gegevensverwerking in te trekken of bezwaar te maken tegen de verwerking van uw persoonsgegevens door Ombre Beauty® en heeft u het recht op gegevensoverdraagbaarheid. Dat betekent dat u bij ons een verzoek kunt indienen om de persoonsgegevens die wij van u beschikken in een computerbestand naar u of een ander, door u genoemde organisatie, te sturen.
U kunt een verzoek tot inzage, correctie, verwijdering, gegevensoverdraging van uw persoonsgegevens of verzoek tot intrekking van uw toestemming of bezwaar op de verwerking van uw persoonsgegevens sturen naar service@ombre-beauty.com.
Om er zeker van te zijn dat het verzoek tot inzage door jou is gedaan, vragen wij jou een kopie van je identiteitsbewijs met het verzoek mee te sturen. Maak in deze kopie je pasfoto, MRZ (machine readable zone, de strook met nummers onderaan het paspoort), paspoortnummer en Rijksregisternummer zwart. Dit ter bescherming van je privacy. We reageren zo snel mogelijk, uiterlijk binnen vier weken, op jouw verzoek.
Ombre Beauty® wil je er tevens op wijzen dat je de mogelijkheid hebt om een klacht in te dienen bij de nationale toezichthouder, de Autoriteit Persoonsgegevens. Dat kan via de volgende link: https://www.privacycommission.be/nl/contact.
HOE WIJ PERSOONSGEGEVENS BEVEILIGEN
Ombre Beauty® neemt de bescherming van uw gegevens serieus en neemt passende maatregelen om misbruik, verlies, onbevoegde toegang, ongewenste openbaarmaking en ongeoorloofde wijziging tegen te gaan. Als u de indruk heeft dat uw gegevens niet goed beveiligd zijn of er zijn aanwijzingen van misbruik, neem dan contact op met onze klantenservice. Ombre Beauty® heeft de volgende maatregelen genomen om uw persoonsgegevens te beveiligen:
– Beveiligingssoftware, zoals een virusscanner en firewall.
– TLS (voorheen SSL) Wij versturen uw gegevens via een beveiligde internetverbinding. Dit kunt u zien aan de adresbalk ‘https’ en het hangslotje in de adresbalk.
– DKIM, SPF en DMARC zijn drie internetstandaarden die wij gebruiken om te voorkomen dat u uit onze naam e-mails ontvangt die virussen bevatten, spam zijn of bedoelt zijn om persoonlijke (inlog)gegevens te bemachtigen.
